Again about problems with buses

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While I was on the sick leave, I didn’t sit idle, I did what I could, namely, carefully recorded specific cases of passing flights by buses on route 23. I note that I had to go to the city far from every day, but in 3 weeks I gathered 9 such unpleasant occasions (this almost every time I went to a stop, the bus did not come).

Attempts No. 1 were calls to the Operation Department. But every time I called, they found some excuses: either their bus broke, then traffic jams on the roads, and they did not have time. At the same time, as I understand it, if a particular bus has problems, they must immediately inform the authorities about this, so that in the event of calls from passengers, the dispatcher can immediately answer what happened. But in fact, it turned out that the employees of the operation department for the first time found out that there was no bus, and after hourly clarifications of the reasons, they called me back.

But that's okay. Here is the last answer to the dispatcher about the evil-private flight at 11:46 (I have never seen this bus of a spark) on the spot. The girl told me that they had lunch at this time !!! Of course, everyone wants to eat, but, as I understand it, the schedule was compiled just taking into account lunch, and at this time, the schedule buses should go much less often - the interval is up to 20 minutes. As a result, it turns out that if one bus misses a flight at this time, then the interval will turn out for 30-40 minutes! That is how it comes out with the bus at 11:46, as a result of which the bus at 12:00 rides to the eyeballs.

On the basis of all this, I decided to write an appeal to I.A. Pozdeev with a request to understand the situation. He, of course, lowered my letter, where necessary. And today I received an answer from Alfa-Trans LLC

All this, of course, is good, I can’t only check how to work on them, I can’t, since I usually ride a rush hour when the buses run reguarly. They usually miss flights in the afternoon, after 7 o’clock in the evening and on weekends. In addition to me, there seems to be no one. Our people only know how to whine. That the buses do not go, and in order to change something, they will not move a finger. And it's sad.