| The mayor of Chelyabinsk ordered his deputies to inspect public transport Deputy heads of the Chelyabinsk administration will become closer to the people - the mayor of the city, Vyacheslav Tarasov, has ordered his subordinates to travel by public transport at least once every two weeks.
Speaking at the traditional Monday meeting in the administration, Mr. Tarasov admonished his subordinates as follows: “Get on a trolleybus, tram, bus - whatever suits you - and watch how the conductor works, whether he is rude, whether the driver announces stops, cleanly whether in the passenger compartment. Show special and constant attention to the level of passenger service. They pay for their travel, we must ensure the quality of this service.”
At the same time, the head of Chelyabinsk asked his deputies to pay close attention to how conductors communicate with elderly citizens. According to the mayor, after the abolition of free travel for pensioners on public transport, older people who are accustomed to the benefit may begin to conflict. “Not everyone will agree with this right away. Conflicts on this basis need to be reduced to nothing,” noted Vyacheslav Tarasov. In order to find out how they communicate with citizens in transport, how comfortable Chelyabinsk residents are on municipal buses and trams, the head of the city promised to spend time at each staff meeting discussing the impressions of the trips of his deputies.
The mayor's office does not deny that based on the results of discussions of officials' trips on public transport, a special brochure may be published describing the most common conflict situations and recommendations for how to resolve them for drivers and conductors.
As the city administration said, the reason for the mayor’s new decision was the results of a sociological survey conducted by the Chelyabinsk branch of the Institute of Economics of the Ural branch of the Russian Academy of Sciences. 36% of city residents believe that they regularly have to travel in dirty interiors of public transport, and 14.1% of respondents expressed dissatisfaction with the level of service culture.
Naturally, Vyacheslav Tarasov, who is awaiting mayoral elections on December 26 of this year, cannot ignore the sufficient number of people dissatisfied with public transport and must show his voters that the issues that concern them are being resolved.
True, the mayor himself does not yet intend to set a personal example and travel on public transport from time to time. He continues to drive a BMW model seven, given to him by a local businessman after unknown persons stole the same car from the mayor of the city. Mikhail VIUGIN, Ekaterinburg |
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