The client demanded 500 thousand rubles from the bank for a loan blocked on vacation

The client of the All -Russian Bank for the Development of Regions Alexei Alekseev requires the bank in court compensation for non -pecuniary damage. As the victim said in a statement of claim, the bank left it without a livelihood on vacation abroad, and now he intends to recover 500 thousand rubles from a credit institution.

During the vacation abroad, Alekseev was faced with the fact that his "plastic" issued by the VBRR turned out to be blocked. The client contacted the bank’s customer support center and, calling his data, as well as the code word, asked to remove the lock. “But the bank was offered to write a statement and personally bring it to the bank. Representatives of the VBRR said that on the basis of this statement the card would be unlocked,” Alekseev points out in the lawsuit against the bank. “Thus, I, being in a foreign state, ended up without funds.”

According to lawyers interviewed by the "Marker" , this amount of compensation will be almost impossible to recover, since the judges evaluate the moral damage extremely low.

Yes, and prove the guilt of the bank is not easy for the card holder. “Many banks block the card if“ plastic ”operations go abroad. True, most banks try to reach the client to confirm that he is paying a card. If the client is identified by the operator through the code word, then the card will be unlocked,” the bankers say.

Some banks automatically block customer cards if the operation comes from high -risk countries from the point of view of card fraud: Turkey, Egypt, Thailand, etc.