2. Thedisclosure of informationin this document meansensuring access to information of an unlimited circle of persons, regardless of the purpose of receiving this information .
This definition should be remembered.
11. Regulated organizations, regulation bodies are required to keep records of written requests of consumers, as well as store copies of answers to such requestsfor 5 years.
No 5 years - only forever. In addition, now all regulators should have additional databases with personal data - appeals of citizens.
12. The list of information to be disclosed in accordance with this document isexhaustive .
But this is no longer at all. What is less impossible would be understandable, but if in some region the local leadership would oblige a greater level of disclosure, why do they not have the right to do this? By the way, tariff regulation in subjects is the prerogative of regional authorities.
II. Standards for disclosing information with heat supply organizations, heat -power organizations
There are no requirements for machine -readiness. No data standardization.
25. The provision of information is carried outin writingby sending to the consumer of the mailor issuing to the consumer personallyat the location of the regulated organization.
That is, it is impossible to get information by e -mail and this is clearly spelled out in the decision.
28. The regulated organization (regulation authority) no later than20 calendar daysfrom the date of receipt of the request sends the information disclosed in accordance with this document to the consumer in accordance with the consumer chosen by the method of obtaining information.
20 days - this is not as bad as with other written appeals of citizens, but if it were possible to receive e -mail, then 20 days could be reduced to a maximum of 5.
IV. Standards for disclosing information by regulatory authorities
There are no requirements for machine -readiness. No data standardization.