Rostelecom subscribers praised the new Callback service

Almost 500 subscribers of Rostelecom used the reverse call service. They praised the convenience of the service. The client does not need to stay on the line, waiting for the operator’s response - you can put the phone and the employees of the contact center themselves will be called to the subscriber.

The operator interviewed 492 subscribers, most of which, according to the results of the survey, approved the service, the press service of Rostelecom said in a statement.

“Customers order a return call if the operator’s speed does not correspond to their expectations, while at present this indicator is 12 seconds,” explained Tatyana Kazanina, director of the Siberian Branch of the Siberian Branch. - In the period when the load increases, and the average waiting time increases, the service becomes the most relevant. Based on the results of the survey, 81% of respondents responded about the service as very fast, and 86% appreciated the quality of the service perfectly. ”

Today, in the largest Urals, Rostelecom Call-Center, all information and reference services of the company operating in the Siberian Federal District are concentrated: information support service, technical support service, telemarketing service, service with legal entities, free reference services on telephone numbers (09); Telegram reception service, custom-made service service.

For the effective operation of the center, the latest hardware and software complex is used to ensure the optimal distribution of customer calls, maintain service statistics and integrate with all the software systems necessary for the operator when processing customer appeals.

On average, about 1.6 million calls arrive in the contact center monthly. The availability of services is kept at more than 90%, the press service said.