Sberbank promised to fix the problem with “overdraft” cards after customer complaints

The developers of the Sberbank Online mobile application promised that until the end of September they would correct the error, due to which debit cards were designated as an overdraft.

The bank explained that the erroneous designation has remained since then when the overdraft could be connected to the Classic cards and the microcredit issued by the bank, when the account went “in minus”. Sberbank forbade to connect an overdraft to debit cards since December 2016.

Sberbank also explained why some users of debit cards still met with overdraft. The company said that technical overdraft (Tekhover) is associated with the characteristics of payment systems and all banks have. Since September 1, 2017, Sberbank stopped levying the commission for Tekhover.

Sberbank customers began to write on Sberbank on Sberbank on social networks that the bank, without their consent, transferred debit cards to the status of an overdraft. The Sberbank refuted this information, clarifying that in the mobile application of the bank part of the debit cards were always displayed as an overdraft.