6 "Unicorns", which is worth a closer look in 2019

A virtual call center, a global HR-hab, Twitter news aggregator: who became the favorite of investors in 2018 and will set trends in 2019? Julia Kalenkova, journalist of the greenhouse, made a review of startups, which in 2018 entered the Unicorn Club and became billions of companies.

I chose startups whose teams focused on automation and robotization of business processes. To simplify, make more efficiently, more comfortable and faster - these are their main tasks. These are English -language services that set trends. Perhaps Russian developers and non -profit organizations will take several ideas.

Talkdesk -a cloud platform for managing a call center. The service available from the browser allows you to identify the caller, monitor the calls and form instantaneous reports - without switching the tabs. Talkdesk integrates with Salesforce, Zendesk, Slack, Desk.com and Shopify. For effective interaction, more than 30 built-in CRM integration functions and a complete set of API interfaces have been developed.

Intercom is an online consultant that simplifies communication on sites, on social networks and e-mail. Think about how much time it takes to process incoming applications or answers to questions, and imagine that all this will take on robots. The platform processes the user's request and sends it directly to the employee who immediately answers. At the same time, the service takes into account the specifics of the appeal, analyzing keywords, information about previous contacts and other nuances. Thus, communication becomes more prompt and personified.

Ziprecruiter is the future global HR-hab. So far it is a platform for searching and placing vacancies, but the fastest growing in the world. For eight years, she attracted $ 219 million, created a site with 8 million vacancies and a million registered firms. According to the creators, 80% of companies find on the platform of the right candidate on the first day. And all thanks to a special search algorithm, which is based on artificial intelligence technology. The effectiveness of Ziprecruiter has already been appreciated by employers from the rating of the world's largest companies Fortune Global 500.

Dataminr is an analytical service that will replace a whole media department. He who owns information, he owns the world, and in the Internet the Internet it is important to seize information first. Dataminr sells access to hot news, and he receives information from Twitter. Smart algorithms are looking for tweets of witnesses of specific events, analyze and systematize data. The creators announced the experience of detecting terrorist attacks, but the number of false alarms is still silent. In any case, the service is already being tested by more than 400 news editions, the future will show.

Automation Anywhere and Uipath - two services for automation of operating processes. The first is estimated at $ 1.8 billion, and the second is $ 3 billion. Both are designed to simplify, streamline and systematize the work of companies. Using artificial intelligence technologies, they will be able to read information from documents, draw up reports, and fill out forms on their own. At the same time, the implementation of such services will not require global changes in the life of organizations. UIPATH products, for example, are compatible with Windows, Web- and Java applications. Just at the next stage, part of the tasks for you will begin to solve bots.

Automation and optimization of business processes-“gold core” for startups. Let's see how artificial intelligence and enthusiasm of the inhabitants of Silicon Valley will change our future.