After the death of the Courier, Yandex.Deus allowed the couriers to put a break in the appendix themselves. Soon they will launch a “hot line” for them

Yandex.Dezed changed the mechanism for choosing breaks for its couriers after the death of the courier Artyk Orozaliev. This "paper" was told in the press service of the service.

Since April 23, couriers can independently put the application for a pause. Before that, in order to suspend work, couriers were forced to contact the supervisor of the courier service through the chat.

In addition, until the end of the week, Yandex.Dead will open a new “hot line”, according to which couriers will be able to anonymously talk about their problems, including in communication with supervisers. According to the results of the line, the service intends to audit all courier services with which he collaborates. The operators of the line will be the employees of the Yandex.Dera itself, and not the courier services who legally act as employers of the couriers.

The Hot Line will exist separately from the existing courier support service, which will continue to work around the clock.

The death of 21-year-old Artyk Orozaliev after a ten-hour shift became known on April 18. In social networks, users began to blame Yandex.Dud of processing and demanded to change working conditions. "Paper" talked with couriers of the service about whether they faced processing and fines.

Update from April 25

In the comments on the news “Paper” on VKontakte, users indicated that the ability to pause the application by the couriers themselves was introduced earlier. The press service of Yandex.ads “Paper” said that the function was tested for a week and on April 23 was launched for all couriers.