Ozon will start leaving orders at customers' doors

The Ozon online store was the first in Russia to launch door-to-door delivery of orders, when the courier leaves the package at the entrance to the client’s apartment or at the concierge, reports . Kommersant

• While this is an experiment, its timing is unknown. Loyal customers can participate (more than one order per month with an average bill twice as high as the average). The company will monitor their behavior in order to improve the policy - for example, to increase the maximum order value.
• The service is available only for prepaid orders no more than 2000 rubles without perishable food and health products inside.
• In case of loss or theft of delivered goods, Ozon promises to refund the cost of the order.
• When checking out for delivery, users will be required to select the “leave order at the door” option. Then the couriers will call them back to find out details like the availability of a concierge. Already on the spot, the messenger will take a photo of the order at the door to confirm the fact of delivery. The user will see the photo in the "My Orders" section in the personal account.
• Door-to-door delivery has long been practiced by Western online retailers, including Amazon. In January, the company began delivering goods to the door using robots.