
Changes taking place in the field of information and communication technologies are truly global. IP telephony develops with seven-mini steps in the world, new methods and means of communication appear, and the old communication channels are optimized. A new word in telecommunications was the appearance of virtual PBX. What is it? First of all, it is worth noting that the virtual PBX is a comprehensive package of services that include IP telephony , which includes a multi -channel telephone number, the option of recording all conversations, voice greetings, a call forwarding, one number, by which several employees work and accept calls. Such an PBX is called virtual because it is physically located by a provider (a telecommunication service supplier), and in fact, many customers who are often in different cities can use it.
For comparison: in order to buy a real ATS, you need to spend at least 100 thousand rubles, while the services of a virtual ATS usually cost from 450-500 rubles per month. The difference is significant. Almost all providers and even mobile operators offer services of virtual ATS. Due to its high competition, the cost of IP -telephony and related services is not so high.
All the advantages of using a virtual PBX followed from its features. Firstly, the virtual ATS at times increases the efficiency of phone calls made by the company's employees. There is the possibility of recording and analyzing the telephone conversations that your employees conduct. Thanks to this, you can adjust the style of communication with customers, or get rid of those employees who conduct conversations incorrectly. Secondly, the virtual PBX allows you to use the multi-channel number 8 800 without problems, so that calls of customers to the company will become free, and the flow of incoming calls will increase. Virtual PBX allows you to automatically distribute incoming calls and thereby increase the effectiveness of interaction with customers. In this case, the company uses only one number.
For more than 20 years, the service of the virtual ATS has been provided by UIS. The widest line of tariff plans for various companies for specific tasks is presented here.