Translated material
Banks and telecom operators have developed methods to combat fraudsters who use spoofing phone numbers
Operators will notify banks about possible fraud in real time.
Banks, together with telecom operators, have developed a way to combat fraudsters who use number spoofing to communicate with bank clients on behalf of financial institutions. about this RBC writes .
According to the publication, platforms for protecting customers have already been developed by MTS, Tele2, MegaFon and VimpelCom (Beeline). According to the source, the new system is based on software from the Swedish company Hexagon. Operators have already begun testing the new protection system. On the bank side, Tinkoff Bank, VTB, MTS Bank, Gazprombank, Raiffeisenbank, and Moscow Credit Bank are participating in the experiment.
Tele2 has already tested its program with Tinkoff Bank. The company said that during the call the operator compares the data with the bank’s CRM system. A request is sent to the organization to confirm the call, and if the other party does not confirm it, the call is marked as suspicious and a notification is sent to the bank. Tele2 also compares call data with the location of prisons to eliminate fraud from “prison call centers.”
MTS launched the protection system back in December 2019. Their system also sends a request to the banking system during a call, and if the credit institution does not confirm it, the operator blocks the call. After this, the company notifies the bank about possible fraud.
MegaFon, in turn, notifies banks about suspicious calls from numbers on the blacklist. According to Sergei Khrenov, director of fraud and loss of income prevention, this is done so that the banking organization shows additional attention to the transactions of a potential victim.
Representatives of VimpelCom refused to disclose details of the system. The company noted that they cooperate with all major banks.
A representative of Promsvyazbank (did not participate in testing) believes that there are more effective ways to combat fraud. As an example, he cited regularly informing clients about threats. The bank representative also emphasized that their organization has recorded a reduction in the number of fraudulent calls.
Kaspersky Lab expert Sergey Golovanov said that banks need to take into account not only calls, but also other parameters of fraud. He said that when fraud occurs through online banking, many factors need to be monitored, such as operating system versions, device models, biometrics and much more.
In September 2019, the Central Bank complained about an increase in the number of calls from scammers spoofing bank numbers. During the summer of 2019, the organization reported the existence of 2.5 thousand scam numbers. The head of the Central Bank's security department, Artyom Sychev, said that to solve the problem it is necessary to create a database of current bank numbers. He also stressed that legislative changes may be required to combat fraudsters.
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