The Tomsk Alfa Bank client claims that she was forced to insure her from coronavirus

In Tomsk, an employee of Alfa-Bank forced the client to insure the client in case of infection with coronaviral infection. This was reported by Siberia. Realities with reference to a local resident who contacted the editors. The press service of Alfa-Bank said that the client for the design of the salary card "does not need to purchase additional services" and that the client was explained in detail the conditions for servicing a credit card and insurance.

Coronavirus insurance in Alfa Bank

According to the client of the bank, during the paperwork, the manager told her that a credit is going on in the "mandatory set" to the debit card. In addition, the Alfa-insurance policy at risk of an infectious disease was invested in a set of documents, which the client found only at home. According to the documents, she had to pay 3 thousand rubles for him.

An infectious disease in the contract is also meant the Covid-19. A copy of the document is at the disposal of the editorial office. According to a local resident, she did not sign this contract and the bank did not say a word about insurance from coronavirus.

"I did not sign this agreement, they did not say a word in the bank about the insurance from coronavirus. They did not explain either the rules or the conditions. As a result, three days later they wrote off 3 thousand rubles for insurance, and almost 1.5 thousand for serving a credit card," Kokorina told the Siberia. Real to the site.

According to the representative of Alfa-Bank, the client, after listening to the information, decided to issue a credit card and insurance as an additional service. " At the same time, the credit institution noted that "the recording of the conversation was not conducted." Alfa-Bank conducts investigations of the incident.

On the hotline of the Alfa-Store, the correspondent of the Siberia. Reali correspondent was assured that they were not related to "banking products". According to the line operator, coronavirus insurance is a “voluntary option” and cannot be mandatory for the client. Cocori payments withdrawn from the bank accounted by the bank were returned in full. In the Tomsk office of Alfa-Bank, she was informed that what happened is not a "service standard".