Translated material
The Tomsk Alfa Bank client claims that she was forced to insure her from coronavirus
In Tomsk, an employee of Alfa-Bank forced the client to insure the client in case of infection with coronaviral infection. This was reported to the Siberia. Real website, a resident of the city Daria Kokorina, which the employer ordered to open a bank account as part of a salary project. The press service of Alfa-Bank said that the client for the design of the salary card "does not need to purchase additional services" and that the client was explained in detail the conditions for servicing a credit card and insurance.
According to Kokorina, an Alfa-Bank employee explained to her that it was impossible to get a debit or credit card without insurance. The set of documents was invested in the Alfa-insurance insurance policy at the risk of an infectious disease that the bank’s client found only at home. According to the documents, Kokorin was supposed to pay 3 thousand rubles for him. An infectious disease in the contract is also meant the Covid-19. A copy of the document is at the disposal of the editorial office.
"I did not sign this agreement, they did not say a word in the bank about the insurance from coronavirus. They did not explain either the rules or the conditions. As a result, three days later they wrote off 3 thousand rubles for insurance, and almost 1.5 thousand for serving a credit card," Kokorina told the Siberia. Real to the site.
According to the representative of Alfa-Bank, the client, after listening to the information, decided to issue a credit card and insurance as an additional service. " At the same time, the credit institution noted that "the recording of the conversation was not conducted." Alfa-Bank conducts investigations of the incident.
On the hotline of the Alfa-Store, the correspondent of the Siberia. Reali correspondent was assured that they were not related to "banking products". According to the line operator, coronavirus insurance is a “voluntary option” and cannot be mandatory for the client. Cocori payments withdrawn from the bank accounted by the bank were returned in full. In the Tomsk office of Alfa-Bank, she was informed that what happened is not a "service standard".