Andrey Kravets: "PGK transforms the model of interaction with clients"

The transformation of the model of interaction with customers has become one of the key areas of the new PGK development strategy until 2023, which is aimed at increasing competitiveness and going to the leadership leaders.

“We have developed a methodology for the identification of“ customer pain ”and work on them. This is the first step in the implementation of a large -scale program to transform the PGK. At this stage, we diagnose problem points and generate “quick” solutions. For example, we revised the process and halved the number of documents necessary for signing the contract. Our task is to make work with PGK easier and more technological, ”explained Andrei Kravets during a conference with clients and partners of Western and Eastern Siberia.

The director of the Novosibirsk branch of the PGK Evgeny Dolzko noted that the company expands opportunities and services for partners, and also told about multimodal projects:

“We see how the needs of cargo owners change and grow, and we expand our field of activity in order to satisfy customer requests as much as possible. Last year, the branch organized a car hostage of goods from the Kemerovo and Novosibirsk regions with their subsequent transshipment to the PGK wagons at the logistics hub site in Novosibirsk and further sending by rail to the addresses of Russian, Kazakhstani and Mongolian consignees. In recent years, a significant increase in the client base in recent years has become possible thanks to the construction of an effective system of interaction with customers and managing the carriage park. This allows us to be mobile, to form new directions and supply routes, including by changing tariff conditions, thereby expanding the geography of presence and logistics, ”said Evgeny Dolzhenko.

The director of the Krasnoyarsk branch of the PGK Alexei Gorbunov noted that for high -quality work on the network and timely export of products from production sites, system work of all participants in the transportation process is needed.

“Due to the transformation of almost all internal processes, we significantly expanded the service capabilities of the Krasnoyarsk branch of the PGK. Increased the level of routing empty wagons within the Krasnoyarsk railway. They formed a mobile brigade that travels to the station and quickly eliminates the malfunctions of the wagons on the spot. The modernization of the Achinsk flushing station was completed, due to which it is guaranteed and stably ensure the preparation of tanks for the transportation of the products of the Achinsky refineries, including Euro-5 gasoline and jet fuel. The plans include establishing, together with customers of the system for submitting empty wagons for loading with a planning horizon for a month or more, the development of additional services, ”said Alexei Gorbunov.

This year the conference was held in a new format: the operator gathered two regions at once on the online site of cargo owners - the Novosibirsk Region and the Krasnoyarsk Territory. Partners and representatives of the PGK discussed the possibilities of improving the quality of service. Participants proposed their ideas to improve cooperation, which the company's management took to work.

PJSC First Cargo Company (PGK) is the largest private railway operator in Russia. The company provides a full range of services for transporting goods. In the Office of the PGK - 109 thousand units of rolling stock, including gondola cars, tanks, platforms and wagons of other types. The regional network of the company is represented by branches in 14 cities of Russia, and international - in Kazakhstan and a joint venture in Finland.