VTB will be able to conduct transactions for clients

Clients of the Privilege and Prime segments now have the opportunity to create orders for financial transactions on a call and remotely confirm them in the VTB Online mobile app. This was announced at a press briefing by Anatoly Pechatnikov, Deputy President and Chairman of the Board of VTB.

To use the service and receive the service, a VTB client needs to call their personal manager or the service line and tell them what action needs to be taken. A bank employee will independently create a draft transaction for payments, transfers, currency conversion, opening an account and a deposit in VTB Online. Immediately after a conversation with a specialist, on the main page of the application, the client will receive a notification "Operations for confirmation", which will display a list and details of all orders, as well as the period by which they need to be confirmed - there is no need to enter data yourself.

Thus, you can make a payment, transfer or exchange currency in a matter of minutes, while making a minimum of effort. In addition, the client has the opportunity to carry out the operation within three days after its creation.

All transactions made in this way are subject to VTB Online limits. According to Anatoly Pechatnikov, this service will be useful when performing complex transactions, where you need to enter details and account numbers, and when the client does not have time to create a transaction on his own in a mobile application.

“Recent events have shown the relevance of remote services. Now our clients can make transfers and payments, open accounts without visiting the office and save time on creating transactions and filling in details - these actions will be carried out by a bank employee for them. You can securely confirm the operation in the VTB Online mobile application. By launching such a service, we are solving our strategic task of making the service even faster and the customer journey even more convenient,” said Anatoly Pechatnikov.

The service of remote confirmation of transactions in VTB Online is available for iOS and Android users. In the future, VTB plans to expand the list of transactions that can be confirmed in the application.