Otkritie Bank increased the share of digital sales in 2020

Otkritie Bank announced the results of digitalization of the retail business in 2020. The Bank significantly increased the share of sales in digital channels and launched a no-visit technology for the distribution of card and credit products.

The most noticeable effect of digitalization was in lending. At the end of 2020, the volume of mortgage sales in digital channels amounted to 33.6 billion rubles. (almost a quarter of the total mortgage issuance), remote sales of cash loans amounted to 51 billion rubles (38% of the total issuance), of which 10.6 billion rubles. issued without a visit to the office. Issues of credit cards with home delivery amounted to 3,700 items (more than 2.3 billion rubles).

In 2020, Otkritie Bank significantly expanded the geography of courier delivery of card products. Currently, the service is available to both existing and new customers in 138 cities for the delivery of debit cards and in 27 cities for the delivery of credit cards, including in those locations where there are no bank branches. Along with the launch of virtual cards, the delivery service made it possible to increase sales of credit cards by 1.5 times and sales of debit cards in digital channels by 33%, despite the decrease in economic activity of the population and restrictions due to the pandemic.

The bank plans for 2021 to continue the digitalization of lending, including mortgages. In addition, Otkritie plans to launch a number of new card products, including virtual ones, as well as significantly expand the card delivery service to 500 cities. The transition of products to digital reduces their cost for the bank, which ultimately makes them not only more convenient, but also more profitable for customers.

Otkritie Bank is included in the list of backbone credit institutions approved by the Bank of Russia. Otkritie develops all the main business lines of a classic universal bank: corporate, investment, retail, SME and Private Banking. The bank's subsidiaries hold leading positions in key segments of the financial market: insurance companies Rosgosstrakh and Rosgosstrakh Life, Otkritie Broker, Otkritie Management Company, NPF Otkrytie, Baltic Leasing JSC, Open Leasing LLC , Otkritie Factoring LLC, RGS Bank, Customs Card JSC. The reliability of the bank is confirmed by the ratings of the Russian agencies ACRA (AA(RU)), Expert RA (ruAA-) and NKR (AA+.ru), as well as by the international agency Moody's (Ba2).