From conveyor to ChatGPT

The widespread implementation of Openai technologies will harm employees, consumers and business. How to avoid this, explains economist Daron Asemoglu

Microsoft is delighted with ChatGPT - artificial intelligence programs capable of generating a text indistinguishable from the one that a person can write. In recent years, easy access to financing in recent years has allowed companies and venture funds to invest billions of dollars in the Armaments Race in the field of artificial intelligence. As a result, a technology appeared that can be used to replace a person by a large range of tasks. But all this threatens disaster not only to employees, but also to consumers and even investors.

The original text was first published on the Project Syndicate website. The editors of Novo-Europe thanks colleagues for the opportunity to translate and publish this material with minor reductions.

Everyone will lose

The problem for hired workers, created by the prospect of the widespread implementation of ChatGPT, is obvious: [will be reduced quantity] (https://www.griproom.com/fun/how-to-make-money-sing-Chat-gpth-gpt /:~:::: 0GPT%20 (Short%20FOR%20%22GENERATIVE, Through%20ADVERTISIGE%20or%20AFFILIATE%20MARKETING.) Workplaces requiring developed communicative skills, which means that the number of well -paid positions will be reduced . Angry customers with the most suitable words.

Consumers will also suffer. Chat bots are good for solving routine issues, but the problems that make people call the customer support service are not routine . When a real situation arises, for example, the cancellation of the airline’s flights or a breakthrough of the pipe in your basement, you want to talk with a highly qualified sensitive professional who can distribute resources and generate timely solutions.

Naturally, you do not want to spend eight hours in anticipation of an answer , but also spending a precious time on an eloquent, but ultimately useless chat-boot also disagree.

Of course, in the ideal world, new companies would have appeared that offer better and more individual customer service, and thus seized the market share. But in the real world, many obstacles make it difficult to grow the rapid growth of new firms. You probably like your local bakery, a friendly representative of the airline or a specific doctor, but think about what you need to create a new network of grocery stores, a new airline or a new hospital. Firms currently existing in the market have great advantages, including important forms of market government, which allow them to choose which technologies to implement and how to use them.

Investors will also lose in the ChatGPT era. The companies in which they invest their funds could improve services, invest in new technologies or improve the qualifications of their employees. But today the business often does not go for this. Many leaders are still obsessed with a strategy, which will ultimately be remembered as doomed to failure-by reducing employment and maintaining wages at the low as possible as possible. The leaders go to these reductions, because they are advised to do this to analysts, consultants, professors in the field of finance and other managers, as well as because Wall Street evaluates their effectiveness compared to other companies, which, in turn, reduce employees with all their might. ChatGPT and other artificial intelligence technologies will be able to maximize the pressure on workers by observing the workplace, tightening working conditions, labor contracts with a non -fixed working time , and so on.

All these trends have serious consequences for the purchasing power of the population - the engine [almost any, including] American economy. But, as we explain in our “ CIL in progress, which is preparing for the release: a millennial struggle for technology and prosperity ”, in our future there must not be a faulty economic engine. In the end, the introduction of new equipment and technological breakthroughs in the past had completely different consequences.

Ford experience

More than a century ago, Henry Ford revolutioned in the production of cars, investing significant funds in new electrical equipment and developing a more effective assembly line . Yes, these new technologies have led to some automation, since centralized electricity sources allowed machines to perform more tasks more effectively. But the reorganization of the factory, accompanied by electrification, created new tasks for workers and thousands of new jobs with higher wages, strengthening overall prosperity. Ford was the first to demonstrate that the creation of technologies complementing a person is a good business.

At the moment, artificial intelligence offers the opportunity to do the same. Digital tools based on artificial intelligence can be used to help nurses, teachers and representatives of the customer support service, subject to understanding what they are dealing with and what will help improve the results for patients, students and consumers. The prognostic power of algorithms could be put to the service of people, and not for their replacement.

If AI is used to provide recommendations, which are then transferred to a person, competence is reasonably embodied by such recommendations will become the most valuable skill.

Other artificial intelligence applications can contribute to the better distribution of employees on tasks or even create completely new markets (remember Airbnb or Rideshare applications).

Unfortunately, these opportunities are neglected, because most US technological leaders continue to spend significant tools for the development of software, which can do the same thing that people do a great job. They know that they can easily earn by selling their products to corporations, which have developed tunnel vision. Everyone is focused on the use of artificial intelligence to reduce labor costs, taking a little care not only about direct client experience, but also about the future of the purchasing power of the population.

Ford understood that it makes no sense to massively produce cars if most people are not able to buy them. Today's corporate giants, on the contrary, introduce new technologies so that these innovations can destroy our collective future.