Hello, please help us, we live at 16 Ivanovskogo Street on the 10th floor, on May 14 our heating was turned off, and along with it our hot water disappeared, sometimes it’s not there at all, sometimes it’s flowing in a thin trickle, this has been going on for a month now, all my appeals to ZhEU-30 “feed” me with promises that everything will be fixed soon, and now a month has passed, and the situation has not changed in any way, but we pay receipts for hot water 100%, as if we were using it, but