The study showed that the use of AI does not reduce the workload on workers, but increases it
The introduction of generative artificial intelligence into the work process does not reduce the amount of work of employees, but, on the contrary, consistently increases it. This is the conclusion reached by Aruna Ranganathan, an assistant professor of management at the Haas School of Business at the University of California, Berkeley, and Maggie Sinzi, a graduate student at the same school. Their eight-month study was conducted at a US technology company with approximately 200 employees.